Refund policy

Return and Refund Policy

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the item, without providing any reason. To exercise this right, please contact us via the "Contact" page before the 14-day period expires.

Return Conditions

To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us using the form on the "Contact" page. If your return is approved, we will provide you with the necessary instructions. The customer is responsible for arranging and paying for the return shipping. We do not charge restocking fees. Items returned without a prior request will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can resolve the issue.

Exceptions and Non-Returnable Items

We do not accept returns for perishable goods, personalized/customized products, personal care and beauty items, hazardous materials, or flammable liquids or gases. Additionally, sale items and gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return the item and, once the return is approved, place a new order.

Refunds

Once we have received and inspected your return, we will notify you of our decision. If approved, the refund will be processed via the original payment method within 14 days of our receipt of the returned item. Your bank might take a few additional days to process the transaction.